At DIVINELOGIX, we strive to ensure our customers are satisfied with our digital products, which include software, plugins, themes, and more. This Refund Policy outlines the terms and conditions under which we offer refunds. Please read it carefully before making a purchase.

Digital Product Purchases

All products sold on DIVINELOGIX are digital and are immediately delivered upon purchase. Due to the nature of digital products, we cannot offer refunds once the item has been downloaded, except in specific cases as described below.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:a. Product Not Received

If, for some reason, you do not receive your product within 24 hours of purchase due to technical issues on our end, please contact our support team, and we will ensure you receive the product or issue a full refund.

Major Defects

If a product you purchased has major functional defects that make it unusable, and our support team is unable to resolve the issue within 7 days, you may request a refund. Note that you must provide sufficient details about the defect to assist us in troubleshooting.

Non-Refundable Situations

We do not offer refunds under the following circumstances:Download and Usage: If the product has been downloaded or accessed, we cannot offer a refund.Change of Mind: Refunds are not provided if you decide the product is no longer needed or suitable after purchase.

How to Request a Refund

To request a refund, please email us at support@divinelogix.com with the following details:Order numberDescription of the issue or reason for the refund requestAny supporting documentation (e.g., screenshots)Our team will review your request and respond within 3–5 business days.

Processing of Refunds

Approved refunds will be processed within 7 business days of approval. Refunds are issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.